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Travel Insurance and Sawasdee Thailand Inbound Travel Insurance Claim

Claim Document and FAQ about Covid-19

Read more details for frequently asked questions: prior, during and post travel for Sawasdee Thailand
Read more details for frequently asked questions: prior, during and post travel for International Travel Insurance Coverage
Download Claim Form
  • Download Claim Reimbursement Form for Sawasdee Thailand Click Here

    Download Claim Reimbursement Form for Outbound and Domestic Travel Insurance Click Here

Travel Insurance Claim Guideline

1 Download and Complete the claim form
2 Provided the documents as per instruction in the claim form
  1. travel claim form
  2. boarding pass, air tickets etc. that confirm the departure and return dates
  3. the policy schedule
  4. copy of passport / visa
  5. copy of bank book for transfer the claim settlement

1. personal accident

1.1 medical certificate
1.2 death certificate
1.3 copy of autopsy report and police daily report
1.4 copy of beneficiary’s identification card and house registration
1.5. other documents as company requirements

2. medical expenses

2.1 original medical certificate
2.2 original receipts and statement
2.3 other documents as company requirements

3. travel delay

3.1 written confirmation from airlines or carriers on duration and reason (s) for delay
3.2 other documents as company requirements

4. flight misconnection

4.1 written confirmation from airlines on duration and reason(s) for delay
4.2 other documents as company requirements

5. baggage delay

5.1 written confirmation from airlines or carriers on duration and reason (s) for delay
5.2 original receipts for purchase of essential clothing
5.3 airlines or carriers confirmation of the amount of refund

6. loss or damage of baggage/ personal effects/ personal money and travel cheque

6.1 police report
6.2 property Irregularity report issued by airlines, carrier, hotel manager stated detail of loss or damage and their expense
6.3 receipts for the loss or damage property

3 Submit the documents to us

Send original documents to AXA at

AXA Insurance PLC. (Sawasdee Thailand - Claim Department)
1168/67 LumpiniTower 23rd Floor, Rama 4 rd.
Thung Mahamek, Sathorn, Bangkok 10120

**We won't consider documents that were submitted via email**

Send original documents to AXA at

AXA Insurance PLC. (Travel Claim Department)
1168/67 LumpiniTower 23rd Floor, Rama 4 rd.
Thung Mahamek, Sathorn, Bangkok 10120

**We won't consider documents that were submitted via email**

4 Period for consideration and provide the result