ติดต่อเรา เช็คราคา
icon-ask-question
ติดต่อเรา

กรุณากรอกข้อมูล

กรุณากรอกข้อมูล

อีเมลไม่ถูกต้อง

กรุณากรอกข้อมูล

กรุณากรอกข้อมูล

กรุณากรอกข้อมูล

(FAQ) Frequently Asked Questions about AXA Sawasdee Thailand Inbound Insurance

This is a continuously developing topic, please ensure to check with your embassy or consulate about the length of insurance policy that is required for your COE or visa application.

 As of 14.10.2020, there are two separate insurance requirements.

For Certificate of Entry, COE: Health insurance policy which covers COVID-19 related medical treatment with a coverage of no less than USD 100,000 or equivalent.

For Special Tourist Visa, STV: Health insurance policy which covers the period that the applicant intends to stay in Thailand with a coverage of no less than THB 40,000 for outpatient treatment and THB 400,000 for in-patient treatment or equivalent.

AXA Sawasdee Thailand insurance can fit this requirement.

Embassies are likely to require customers to produce to them a certificate similar to https://longstay.tgia.org/document/overseas_insurance_certificate.pdf stating out inpatient and outpatient benefit sum inured. AXA SmartCare Executive for Long Stay Visa O-A, O-X and STV policy document can fit this requirement.

Customer can choose to buy AXA SmartCare Executive Insurance for Long Stay Visa (https://www.axa.co.th/en/axa-Long-Stay-Visa) along with Sawasdee Thailand (https://www.axa.co.th/en/axa-sawasdee-thailand-travel-insurance). A bundle discount of 10% is available for customers to purchase both insurance policies at the same time.

Alternatively, customer can choose AXA SmartCare Optimum Insurance. One single policy can fit both requirements.

The period of insurance required depends on the intended duration of stay in Thailand and the type of visa being applied for and the Embassy of each country. Please, confirm with your local Thai Consulate/Embassy the specific case.

No, you can’t. There will be no premium refund for policy cancellation after policy effective date or customer already enter Thailand.

No, all plans of Sawasdee Thailand is single trip policy. The policy shall be ceased once you leave Thailand. There will be no premium refund for policy cancellation after policy effective date or customer already enter Thailand.

Yes. Medical expenses incurred in facilities designated as “Field Hospital” and “Hospitel” by the Ministry of Public Health for treating COVID-19 patient is covered.

For outpatient (OPD): No, AXA doesn’t offer cashless for OPD treatment. You must make payment first and reimburse with AXA later.

For Inpatient (IPD): Yes, we do offer cashless if you’re admitted as an inpatient in AXA hospital network.

No, you can present policy schedule to the hospital and ask hospital to contact AXA.

During office hours: Mon – Fri 08.30-17.00 Tel. 0-2118-8307-8, 0-2118-8111 E-mail : paclaims@axa.co.th , Travelclaimsonline@axa.co.th

Out of office hours: Tel. 0-2206-5467 E-mail: precer.th@ip-assistance.com, faxclaim.th@ip-assistance.com, paclaims@axa.co.th, Travelclaimsonline@axa.co.th

Yes, AXA will cover for the medical expense incurred based on medical necessity if you’re tested positive for COVID-19 regardless of the showing of symptoms.

Q: What does Medical Necessity mean?

A: It means medical treatment which meets the following conditions:

(1) in accordance with the diagnosis and treatment for such illness or injury of the patient;

(2) in accordance with medical indication of current medical standard;

(3) not primarily for the convenience of the patient or his/her family or treatment provider solely; and

(4) in accordance with the suitable standard of patient care based on the necessity of injury or sickness of patient

In the determination of Medical Necessity, AXA also follows the guideline published by the Ministry of Public Health.

The display of symptoms is not the only indicator used by AXA in the determination of Medical Necessity. If the medical expense incurred is medically necessary, then AXA will cover even if there is no symptoms. Similarly, a COVID19 test result is not the only indicator used by AXA in the determination of Medical Necessity. If the medical expense incurred is medically necessary, then AXA will cover even if the first COVID19 test result is later determined as a false positive.

AXA will cover the cost COVID-19 test regardless of the test results if the test was carried out due to Medical Necessity and follow the guideline published by the Ministry of Public Health.

Q: What does Medical Necessity mean?

A: It means medical treatment which meets the following conditions:

(1) in accordance with the diagnosis and treatment for such illness or injury of the patient;

(2) in accordance with medical indication of current medical standard;

(3) not primarily for the convenience of the patient or his/her family or treatment provider solely; and

(4) in accordance with the suitable standard of patient care based on the necessity of injury or sickness of patient

In the determination of Medical Necessity, AXA also follows the guideline published by the Ministry of Public Health.

The display of symptoms is not the only indicator used by AXA in the determination of Medical Necessity. If the medical expense incurred is medically necessary, then AXA will cover even if there is no symptoms. Similarly, a COVID19 test result is not the only indicator used by AXA in the determination of Medical Necessity. If the medical expense incurred is medically necessary, then AXA will cover even if the first COVID19 test result is later determined as a false positive.

Mandatory COVID-19 test during quarantine?: AXA will not pay for the two-times mandatory COVID-19 test during the period of quarantine, regardless of the test results. Usually, these two times mandatory COVID-19 test cost is included in the ASQ/ALSQ package.

No medical necessity?: No, AXA will not pay for the cost of testing if there was no medical necessity to carry out the COVID-19 test.

During office hours : Monday – Friday 8.30-17.00 hours

PAClaims@axa.co.th , TravelClaimsOnline@axa.co.th

0-2118-8307-8, 0-2118-8111

 

Out of office hours :

To : precer.th@ip-assistance.com , faxclaim.th@ip-assistance.com

CC : PAClaims@axa.co.th , TravelClaimsOnline@axa.co.th

0-2206-5467

 

The Insured should provide the following documents via the hospital

  • AXA Sawasdee Thailand Insurance Certificate
  • Policy Schedule
  • Copy of the passport and/or travel document of the Insured which showing arrival date

 

Billing address :

PA Claims Department (Sawasdee TH)

AXA Insurance PCL

1168/67 Lumpini Tower 23 Fl., Rama 4 Rd.,

Thung Mahamek, Sathorn, Bangkok 10120

Insurance Policy for foreigners traveling to Thailand with health and personal accident insurance coverages including Covid-19 that meet requirements for Certificate of Entry (COE).

Sawasdee Thailand has no waiting period so you will get the coverage immediately once the immigration process is completed including the time that you’re in quarantine. The coverage shall continue until the end of insurance period or the customer leave Thailand whichever happens earlier. The arrival and departure from Thailand are marked when the Insured completes all immigration processes.

In case of accident or sickness during policy period which requires you to receive continue treatment in hospital, AXA will cover until   

For inpatient: You are discharged from hospital

For outpatient: Policy expiry date

No, Sawasdee Thailand also provide the coverage for medical expense from accident, sickness including COVID-19 which is not pre-exiting condition. The company will cover for the cost of treatment incurred based on medical necessity.

No. If you are already in Thailand, you are not entitled to buy Sawasdee Thailand.

You can only buy Sawasdee Thailand only if you are physically outside of Thailand at the time of policy purchase.  

You can cancel the policy and get the full refund if the Royal Thai Embassy/Royal Thai Consulates does not accept AXA Sawasdee Thailand insurance. Customer must provide to AXA a proof of the Embassy’s requirements which indicates that AXA Sawasdee Thailand is not acceptable.

Yes, AXA will cover medical expenses up to 3.5M for the whole insurance period. In case of accident or sickness during policy period which requires you to receive continue treatment in hospital, AXA will cover until   

For inpatient : You are discharged from hospital

For outpatient : Policy expiry date

In case of hospitalization in AXA Network Hospital: Please, kindly ask the hospital to contact AXA as below

·     During office hours : Mon – Fri 08.30-17.00 Tel. 0-2118-8307-8, 0-2118-8111 E-mail : paclaims@axa.co.th , Travelclaimsonline@axa.co.th

·     Out of office hours : Tel. 0-2206-5467 E-mail : precer.th@ip-assistance.com, faxclaim.th@ip-assistance.com, paclaims@axa.co.th, Travelclaimsonline@axa.co.th

In case of reimbursement: Please, send the claiming documents to AXA for reimbursement. AXA will pay compensation within 15 days from the date received complete and correct documents. 

Address: AXA Insurance PCL (PA Claims : Sawasdee Thailand) 1168/67 Lumpini Tower 23 Fl., Rama 4 Rd., Thung Mahamek, Sathorn, Bangkok 10120

The required claims documents

1.      A complete claim form

2.       Original medical report stating the symptoms, diagnosis and the treatment

3.      Original receipt showing the itemized medical expenses

4.      A copy of the passport

5.      Travel Document i.e. flight ticket/ flight itinerary/ boarding pass

Before original policy start date (you are still abroad): Yes, you can change the start date to an earlier or a later date. You must make the request to AXA before the original policy start (in case of postponing start date) or before the new policy start date (in case of advancing the start date). Please allow 1-3 working days to receive the revised policy documents

On or after the original policy start date: No. You cannot change your policy start date

Shorten duration: No, your policy cannot be shortened.

Extend duration: You can request for policy extension if your existing policy cover less than 270 days. The total policy duration after extension is limited to maximum 270 days. You must make the request to AXA on or before the original policy expiry date and make additional premium payment. Please allow 1-3 working days to receive the revised policy documents.

No. You can purchase only 1 policy

Yes, we recommend the government-approved ASQ and ALQ packages offered by Anantara Hotels, Resorts & Spas and Avani Hotels & Resorts at select hotels and resorts in Bangkok, Phuket and Pattaya. 

Travel delay coverage will cover in the event that the aircraft, cruise or train is delayed due to adverse weather, defect or malfunction of engine and strike or work stoppage of the employees of carriers.

You will be covered for domestic flight you take while in Thailand  and the outbound flight which you take to leave Thailand for other country. You will be compensated 1,000 THB for every 6 hours of delay. The total compensation shall not exceed 20,000 THB for the whole coverage period. 

Baggage delay coverage will cover in the event that the baggage has not arrived at the time you arrive Thailand for at least 6 hours.  You will be compensated for the actual amount you paid for essential clothing  but not exceed 1,000 THB  for every 6 hours of delay and 20,000 THB for the whole coverage period.