(FAQ) Frequently Asked Questions about Home Insurance Online (Sabuydee My Home)
Sabuydee My Home provides coverage to damage of both building (including plate glass) and home contents caused by fire and natural perils. Coverage also includes personal liability within your property.
The highlight is the first loss coverage on the home content which means AXA will pay the compensation for the actual loss but not exceeding sum insured stated in policy schedule.
- Building refers to the building structure (excluding foundation) including walls, fences and gates of a house, townhouse, semi-detached house, condo, and its outbuildings, i.e., garages, servants house, kitchen, etc.
- Contents refer to furniture, fixtures, fittings, tools, home appliances, electrical appliances and equipment, musical instruments, audio equipment, kitchenware, clothing, and other movable properties which is not specifically excluded.
The main type of contents which are not covered are such as silver bar, silver ornament, gold bar or gold ornament or jewelry, antique or arts worth more than 10,000 Baht, coin, money, business document, electrical appliances, all kinds of vehicles, consumable goods, portable computer. For the full list of excluded contents, please refer to the policy wording
Sabuydee My Home has no deductible.
Under- insurance is when the amount of Sum Insured is lower than the replacement value.
The Average Clause will apply which means the amount of claim compensation will be reduced in proportion to the extent of under-insurance. E.g., You chose Sum Insured of THB 1 million when the building replacement value is THB 2 million. The extent of under-insurance is 1 million /2 million or 50%. If the building damage was for THB 1 million, you would receive only THB 1 million x 50% = 500,000 as claim compensation.
No application of Average clause which means there will be no penalty of under-insurance. E.g., You chose Sum Insured of THB 1 million when the content replacement value is THB 2 million. If the contents damage was for THB 1 million, you would receive the full THB 1 million as claim compensation. However, if the damage was for THB 2 million, you would receive THB 1 million as claim compensation.
The amounts of claims compensation is equal to the amount necessary to replace the property at the time and place of loss.
No, your property will be covered for the coverages where the sum insured/Limit of liability is stated in the Policy Schedule only.
Yes, you will be covered for your occupier’s liability for damage caused by fire and explosion.
Yes, the Insurance Policy will cover if the insured property is left unattended or unoccupied for not more than 60 days.
In case the property will be unattended or unoccupied for more than 60 days, please contact AXA to agree on the coverage terms before the unattendance or unoccupancy.
The juristic person’s insurance policy only covers for the common property. You will need to buy Sabuydee My Home to cover your own property.
Yes, you can choose to insure only building or only contents, or you can choose to insure both building and contents.
The building sum insured in dropdown is suggested based on the floor area of your property. You can pick any sum insured in the drop down which is equal to the cost to reconstruct your property and all necessary incidental charges e.g., professional fee (engineer or architect) and debris removal fees.
The amount of contents sum Insured should equal to the amount of maximum probable loss or damage at any one time. e.g., if it costs THB 2 million to replace all the Content in the property but you believe that the most you could probably lose or damage at any one time is THB 1 million, you can choose the Sum Insured to be THB 1 million.
No. You should pick the sufficient sum insured amount for your property in one policy. In case the floor area is more than 750 sqm or the sum insured appearing in the dropdown is not sufficient, please contact AXA.
Yes, you can specify your bank as a beneficiary. Most banks will accept AXA Sabuydee My Home policy for the purpose of securing the loan. Please check with your bank for your specific case
Depends on the length of your rental contract. You can buy Sabuydee My Home only if your rental contract is at least one-month.
You will receive the notice to renew your policy via e-mail as you specified upon your purchase. In case you don’t receive any notice, please contact AXA.
In case you purchase your policy with AXA directly, please contact us using below methods
E-mail : axathai@axa.co.th
Phone : +66 2118 8111
Please send the claim documents to AXA for reimbursement with the address as below.
Address : Claims AXA Insurance PCL 414 Siam Patumwan House, Floor 25th, unit2511-1-2, Phayathai Rd., Wangmai Sub-district, Pathumwan, Bangkok 10330 Thailand
In case you have questions regarding your claim, please contact
E-mail : claims@axa.co.th
Phone : +66 2118 8000
