Notification Service Representative (English & Thai skill)
MAIN PURPOSE OF THE JOB:
Hotline Agents shall responsible for English, Thai incoming and outgoing calls, Emails, and any other touchpoints as necessary, to answer the questions effectively, maintain standard performances and improve service delivered to the customers.
KEY ACCOUNTABILITIES:
Receive incoming claim notification calls by phone, Line.
Coordinate and monitor assigned survey to the accident site.
Provide preliminary support to customers by phone; answering questions, giving advice to customers about the accident.
Contact customers on service satisfaction by survey.
QUALIFICATIONS:
Bachelor's degree in any fields
Good command of spoken and written in English.
Able to work in shift (24/7)
Able to work quickly under pressure and having a professional attitude when dealing with customers relations
Familiar with Microsoft Office (Word, Excel and outlook) and telecommunication system
We offer excellent career prospects and attractive remuneration package to the right candidates.
Interested applicants please send application with recent photo and expected remuneration to: recruitment@axa.co.th.
Come and joy our happy family!
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