Key Accountabilities:
- Communicate the complex medical reasons that led to underwriting decisions (decline, exclusion, re‑exclusion, voidance, or cancellation) to customers, distributors, and Distribution Teams through phone calls, emails, or letters in a clear and understandable.
- Act as the escalation point of contact for customers / distributors / Distribution teams who dispute the underwriting decision that has been communicated to them by Distribution team. Understand their concerns, investigate the specifics, collaborate with relevant departments and respond to their dispute promptly
- Assist in projects to improve process and quality including proactive feedback to improve the underwriting and product.
- Perform assessment on policy voidance and re-exclusions. Underwrite new applications with complicated medical conditions.
- Perform additional duties to support team operations as directed by supervisors.
Qualifications:
- Bachelor or higher degree in nursing or medical field
- Minimum 7 years of experience related to insurance and customer service
- Effective communication skills, both verbal and written, to interact with customers.
- Good English both writing and speaking
Key highlight benefits that you will get when you become our AXA’s happy family:
- International work environment within Diversity & Inclusion
- Enjoy flexible working lifestyle (Flexi time & Hybrid Work)
- Long-term saving & Flexi investment
- Medical & Well-being programs
- Digital learning platform to grow your potential
- Good location: near BTS National Stadium
We offer excellent career prospects and attractive remuneration package to the right candidates. All application will be treated in the strictest confidential.
AXA is an equal opportunity employer and encourages individuals with disabilities to apply.
Interested applicants please send application with recent photo and expected remuneration to: recruitment@axa.co.th.
By submitting your CV to AXA, you acknowledge and agree on all the information set forth in the AXA Privacy Policy which can be found at https://www.axa.co.th/en/privacy-candidate-statement
Come and joy our happy family!
