Monitor, coordinate and assist each function in Claims Department to improve the overall service (not limit to preventing and resolving delicate matters.)
• Handle and follow up all correspondence related to motor claims service for improvement on service of staff performance to increase customer satisfaction for the department and other business unit.
• Provide one stop service (both internal and external) related to Motor Claims aspect while keeping track of data for future reference.
• Monitor and guide Motor Claims units and act as task leader on assigned activities.
• Preparing of any claims related report, notification/advice and Summary of motor claims and other administrative support as instructed by management.
Experience and Qualifications:
• University graduates.
• Strong Interpersonal skills.
• Good English command
• Minimum of 3 years of experience in customer service field or related field.
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