Call Center Representative (English skills)
Main Purpose of The Job:
Call Center Agents shall responsible for all Thai and English incoming and outgoing calls, Emails, and any other touchpoint as necessary, to answer the questions effectively, maintain standard performances and improve service delivered to the customers.
- Supporting and providing superior service via phones as a receiver and caller by using questioning and listening skills that lead to the effective telephone communication including answering various type of enquiries and handle the case until it’s finalized.
- Applying the most appropriate actions while communicate with different types of behavior on phone and handling calls professionally.
- Maintaining good image of the company.
- Resolving customer’s issue accurately and quickly and applying the proper telephone etiquette to satisfy various customer situations.
- Handling the complaints.
- Being an intermediary between customers and Business Units.
- Managing the outbound calls for promoting the new products, services or campaigns (future).
- Performing other duties as assigned.
Experience and Qualifications:
- University Graduate.
- Experience in Customer Service or Call Center at least 2 years is preferable.
- Well versed in managing multiple line phone system and handling multiple incoming calls Ability to speak, read and write fluently in English (preferred TOEIC 500 or equivalent) and Thai.
- Good interpersonal skills, problem solving, communication proficiency and well organized.
- Familiar with Microsoft Office (Word, Excel and outlook) and telecommunication system (i.e. telephones, computer application etc.)
- Able to deal with job stress and difficult customer i.e. angry callers, upset customers harmoniously and have very good attitude in customer.
- Able work quickly under pressure and having a professional attitude when dealing with customers relations and recognize the value of frontline work.
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