When you have claims

Motor Claims Guidelines
In order to obtain a speedy and smooth service following an accident, please follow the guidelines set out below.

1. For 24 hours service, please call our claim call center, AXA Hotline at tel. no. 0-2642-6688 (automatic) anywhere in Thailand place.
    
2. Claim Registration
   A. When you get through on the phone, please give the operator your name and the name of the
       insured and/or the name of the driver if different to the insured, the make of your car involved in the
       accident, the model, license plate letters and number, the color of your vehicle and your motor
       vehicle policy number. Finally and most importantly, advise our operator your telephone or mobile
       phone number so we can contact you again if necessary.
   
   B. Please specify the accident location as clearly as possible, giving
        the name of the road if you know it and/or any easily recognizable landmarks near the scene
        of theaccident.
   
   C. Please turn on your emergency lights for your own safety,especially at night.
   
   D. If for safety reasons, you have to move your vehicle after the accident but before our loss surveyor
        arrives, please advise our surveyor that you have moved your vehicle, giving him details of the
        movement.
    
3. If you believe that you are not at fault.
   A. Note down the license plate number, the name and address of the third party you consider at fault
       and also the name and address of any witnesses available.
   
   B. If there is any third party damage or injury, Safety will send our Surveyor to meet you at the site of
        the accident and if necessary, to accompany you to any police station you are instructed to go to.
   
   C. Do not move your vehicle unless instructed to do so by a policeman.
    
4. If you believe you are at fault for the accident.
   A. If requested by the third party or a policeman, give your name and address.
   
   B. Do not sign any document or paper requested by the other party until approval has been given by
       our surveyor and/or AXA Insurance staff.
   C. If you accept responsibility for the accident, you may move your vehicle so that it does not obstruct
        traffic flow.
   
   
5. No clear or apparent fault.
   If it is not immediately apparent who is to blame, do not move your vehicle until its direction and position in the road have been duly marked and you are instructed to move your vehicle by a policeman.
    
6. In case of injury and/or death.
   Organize for any injured or dead persons to be taken to the nearest hospital as soon as safety possible. Do not enter in to any agreement or sign any documents before meeting with AXA’s surveyor or officer. In case you are subject to any legal proceeding, AXA will provide a lawyer to represent and advise you during negotiation and litigation.
    
7. If the insured vehicle is hit and third party runs away.
   You must notify the nearest police station of the circumstances of the accident and if known, the license plate letters and numbers of the third party at fault.
    
8. If your insured vehicle is detained by the police.
   If your vehicle is detained by the police, you should ask the police to check and note down all the items of value inside the vehicle and such items should be entered as evidence in the police blotter or daily report.
    
9. If your insured vehicle is stolen.
   A. Please promptly report the theft to the local city police station and motor and motorcycle robbery
       prevention and suppression center, at tel. 0-2354-6182, and immediately call AXA hotline at tel.
       0-2206-5488 to notify and let us to know as soon as possible that the insured car was
       disappeared.
   
   B. Provide the police with all necessary information including the license plated number, chassis
        number, color, location vehicle was stolen and the dated of the theft.
   
   C. Please provide AXA with all requested documents so that we can process you claim as quickly as
        possible.
   
   D. If you have any other information that you feel is important, please inform us. The information will
        be kept confidential.
    
10. To repair the insured vehicle.
    A. The company will arrange the repair of your vehicle to its normal condition at one of our contracted
        garages. If you require or prefer repairs at a garage other than a AXA contracted garage, please
        inform the AXA officer.
    
    B. The company will change the accessories if it is apparent that the damaged accessories cannot
         be repaired.
    
    C. Before sending a vehicle to a garage, please check the property in it and provide a property list for
         the garage and retain a copy for own records.
    
    D. When repairs are completed please be sure to check the vehicle thoroughly before signing for
         receipt of the work. You should not check the vehicle in a dark place. If the repairs are not
         satisfactory of you are displeased with the service, please inform the company immediately.
    
    E. You retain the right to check the repair and modification list from a contract garage at any time. If
         the repairs by the contracted garage are delayed for any reason, please inform the company as
         soon as you can.
    F. In case, of repairs carried out in a contracted garage, if you are liable for any deductible under your
        policy terms, the company will let the garage collect the preliminary deductible from you.

If you have any comments on our service, please call our Claims Service Team at tel. 0-2679-7600 press 4 during working hours of company.

e-Claims Notification